Exchange Policy


At Lala, we believe our customers come first! Our Customer Services team is at your disposal. If you would like to exchange your purchased item please reach out to an agent and they will guide you through our process mentioned below.

Domestic Orders:

  • Process of Online Exchange or Refund: Simply notify us of your exchange within 24 hours of delivery date and share tracking details along with your order # and clear pictures highlighting the issue with our customer services team via WhatsApp # +92331-1202228  

  • Validity: All products purchased from can be exchanged only if they are received in a damaged condition, wrong size, and incorrect article within 10 days of the delivery date, no-questions-asked! 

  • Conditions Qualified for Exchange: Articles are qualified for exchange only if they are unused, unwashed, all tags are intact and the packing is in its original condition. Any excess fabric or embellishment utilized during photo-shoots will not be provided with the product unless mentioned on the website. Such exchange claims will not be regarded as valid. 

You may choose to use any of the courier service companies. You must share tracking # details within 2 working days of dispatch to our premises.

Please send the article to the following address:



All shipping costs will have to be borne by the customer.

Refund Policy: There are no refunds only exchange.

Credit card transactions refund policy:  For international customers, we only offer exchanges of articles or voucher/discount codes for future online shopping if they cancel their paid orders.

Order Cancellation:

  • Customer may cancel the order at any time before the order has been processed. Lala does not entertain any cancellations once the purchase has been made.
  • After 3 days of placing the order stitched orders cannot be canceled.
  • Lala has the right to cancel orders for reasons such as if the item is out of stock, article found as defective in quality control or the credit / debit card payment is declined by the issuing financial institution.